Refund Policy

If Artqiv is not what you expected, we will refund your first subscription payment in full — no questions asked — if you request it within fourteen (14) days of your initial purchase. This applies to both monthly and annual plans, and once per customer.

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current paid period: you keep full access until then, and you are not charged again. We do not provide pro-rated refunds for unused time after the 14-day guarantee period, except as described below.

Annual subscriptions follow the same rules: full refund within 14 days of the initial purchase; after that, cancellation stops future renewals but the current year is not pro-rated.

• Duplicate or erroneous charges: refunded in full.
• Billing errors on our side: refunded in full.
• Material reduction of your plan's functionality by us (per Section 2 of the Terms of Service): pro-rated refund of the unused period if you choose to cancel.

Write to support@artqiv.com from the email address on your account. Refunds are issued to the original payment method through our payment processor (Stripe) and typically appear within 5–10 business days, depending on your bank.